While the incidence of defects in new watches is extremely low, there may be occasions in which warranty work becomes necessary. Any warranty work will be handled directly between you and Tumi Watch Co. In such cases, the watch will need to be returned to our offices for service. Tumi Watch Co. reserves the right to replace or repair the watch at our discretion.

Normal wear and tear, water damage or damage due to neglect or misuse is not covered by our warranty. In addition, all warranty/service work must be done by Tumi Watch Co. If a watch or clock purchased from us is not serviced with us, warranty is automatically void.

Vintage Watches - All Vintage watches sold by us are guaranteed to be genuine and free from defects for a period of at least thirty days depending on the particular watch.

In the event you are not satisfied with your purchase, Tumi Watch Co. offers a full refund for your purchase (less shipping & handling charges) within 7 days from time of receipt. Simply e-mail Tumi Watch Co. at service@tumiwatchco.com to obtain an RMA number and further instructions on returning the item.